Return and Change

How can I return the product or products in my online order?

Tear off the form sent to you with your order at the jagged point. By filling out the return / exchange form, you can send the product(s) you want to return or exchange, ( Fedex or UPS ) to HİLDA DERİ LEATHER КОЖА -

GENÇLİK MAH. FEVZİÇAKMAK CAD. TÜRKMEN APT. NO:14/1 MURATPAŞA / ANTALYA / TURKEY. Buyers are responsible for return shipping and custom costs. If the item is not returned in its orijinal condition, the buyer is responsible for any loss invalue.

In how many days can I return the products in my online order?

If you are not satisfied with the product/products you ordered, you can return it unused and with its invoice within 30 days from the day you receive it and request an exchange.

When will the refund of the product or products I returned take place?

The compliance of the products that reach our store with our return policy is examined. If the products are eligible for return, your money will be refunded within 3 working days at the latest.

When your cancellation is approved by us, your bank will be notified of the canceled product amount to be refunded to the credit card/ATM (debit) card you made the payment within 3 working days. If you paid by credit card, this information received by your bank will be reflected on your credit card statement according to the bank's working principles. For transactions made in installments, some banks make repayments in installments. If you have paid with an ATM (debit) card, the refund amount will be transferred to the relevant account by your bank.

If you have any problems during the refund payment process, you can fill out our contact form, send an e-mail to info@hildaleather.com or call our Customer Service at +905458942432  You can get information by calling between 08:00 - 17:30 on weekdays.

Under what conditions can I return the products in my order?

In order to return the product or products in your order, the following conditions must be met. Otherwise, your return request will not be accepted.

You must make your return within 30 days.

The product/products must be unused.

The labels of the product/products must be on the product and in undamaged condition.

Can I change the products I bought from your online stores from your stores?

You can exchange the products you buy from our internet store, within 30 days, from our HİLDA DERİ LEATHER КОЖА -

GENÇLİK MAH. FEVZİÇAKMAK CAD. TÜRKMEN APT. NO:14/1 MURATPAŞA / ANTALYA / TURKEY

 store, with the invoice or delivery note, and the invoice amount.

Can I return the product or products I bought from your online store to your stores?

You can return the change of the products you bought from our internet store, together with the invoice or delivery note, from our HİLDA DERİ LEATHER КОЖА -

GENÇLİK MAH. FEVZİÇAKMAK CAD. TÜRKMEN APT. NO:14/1 MURATPAŞA / ANTALYA / TURKEY

 sales store, over the invoice amount, within 30 days.

Do I have to pay any fees when returning the product or products in my order?

You can send the product or products in your order with same company u get delivered to HİLDA DERİ LEATHER КОЖА -

GENÇLİK MAH. FEVZİÇAKMAK CAD. TÜRKMEN APT. NO:14/1 MURATPAŞA / ANTALYA / TURKEY

Buyers are responsible for return shipping and custom costs. If the item is not returned in its orijinal condition, the buyer is responsible for any loss invalue.